Spirit Airlines

  • Inflight Operations Supervisor (SOD)

    Job Locations US-FL-Miramar
    Requisition Post Information* : Posted Date 1 month ago(5/14/2019 1:40 PM)
    Requisition Number
    # of Openings
  • Overview

    Supports the Inflight 24/7 Support Desk and the Operations Control Center (OCC) teams by proactively working, resolving and communicating Inflight issues related to regular/irregular operations, emergency response and staffing. This will be accomplished one journey at a time while taking care of each other and our guests.


    • Respond to Flight Attendant operational needs on a 24 hour basis (providing timely flight attendant advocacy/resolution to scheduling, logistics and IROP issues.
    • Liaison to the daily operation of Crew Scheduling and represents Inflight Base Operations as directed on various meetings and committees (to include all daily operational calls and ad hoc meetings).
    • Responds to all delays attributed to Inflight and Catering. This includes follow-up and ensuring accuracy in reporting.
    • Conducts research and handles special projects as assigned by the Vice President of Inflight Experience and Director of Inflight Base Operations to support the goals and objectives of the Operations and prepares specialized reports.
    • Provides support to the OCC by solving for Inflight and provisional issues as a result of OCC decisions.
    • Provides support to all Flight Attendants by filling a 24/7 Help Desk support for incoming questions, comments, concerns down line
    • Provides timely and detailed briefings to leadership regarding emergency response, crew staffing, and flight attendant issues/concerns to uphold operational integrity.
    • Acts as the manager designee and is accountable for late night weekday and full weekend liaison to all Inflight bases and coordinates with appropriate Base Managers/Regional Directors when necessary.
    • Coordinates with other operational departments in investigations requests.


    • Strong sense of urgency with the ability to prioritize operational needs and follow-up as appropriate.
    • Thorough knowledge of Microsoft products such as Excel, Outlook, Word, and PowerPoint, as well as a thorough knowledge of Citrix. Ability to utilize all available technology to create, edit and maintain all necessary information.
    • An intermediate understanding of all applicable Federal Aviation Regulations and how they apply to our daily operations.
    •  An understanding of a Flight Attendant’s role and daily job duties, as well as Flight Attendant Collective Bargaining Agreements. Advanced understanding of Company policies/procedures as well as the Inflight Performance Management Policy.
    • Must be able to display the utmost professionalism, confidentiality, and good judgment at all times.
    • Ability to interact with crewmembers, fellow supervisors, and management in a positive and constructive manner.
    • Adapt to various work schedules and times. Must be able to adjust thought processes to coincide with the growth and development of the industry, as well as the company.
    • Ability to maintain current Spirit Airlines Flight Attendant Certification
    • 2+ years’ Inflight or Flight Attendant experience preferred
    • At least 1 or more years of relevant experience
    • High School Diploma required; Bachelor’s degree preferred


    *Please be advised that you will be asked to complete a required assessment to be considered for this position. This assessment will be emailed to you after you apply. Please be sure to check your Spam folder and/or junk mail if you do not receive it.*


    We offer a competitive salary and comprehensive benefits to our team members including medical, dental, STD, LTD, life insurance, 401(k), paid time off, travel benefits and much more. We strive to maintain a professional, yet friendly environment and promote professional and career development for our team members.

    EEOC Statement

    Spirit Airlines is an Equal Employment Opportunity employer. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other applicable employment laws and regulations. It is our intent to maintain a workplace free from harassment, discrimination, and retaliation because of age, sex (including pregnancy), race, national origin, disability, color, religion, genetic information, sexual orientation, military or veteran status, or any other status protected by federal, state or local laws


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